Near the home stretch when....

This weekend I finally got the electrical line buried/hidden and had to crawl under the house to connect the wires. I got the wires connected and had Brando test them before I crawled out from under the house and all worked fine. I then proceeded to transfer the components to the pond from the temporary outdoor extension cord to the new service. After all was transferred but one I was thinking that I am on the back stretch and on my way to the finish line. I plugged in the pump that runs the filter and nothing happened. I pulled the pump out of the water and plugged it in again to feel a hum and a slight noise but alas, it would not pump water. My friends have also bought this exact same pump and both of there pumps have locked up. It seems that this pump is of the same fate. I contacted the company in which I purchased the pump and they informed me that they would send me a pump in kind for free. Them pump that locked up cost me about $45 and the one they were sending me was $148. I didn't ask questions I just confirmed my address and thanked the costumer service rep and hung up. After talking with my friends they told me that they had to pay the difference between what they payed for the defective pump and the better pump and I might call and check that a pump is coming to my house to make sure. I called back and they had NO RECORD of my earlier call what so ever. Needless to say I was a bit bent out of shape. I told the CS lady what the earlier CS said and why cant they find a record of my call. She was clueless and informed me that she would talk with her managers and give me a call back. Just a few minutes later, she called back with a deal on a pump that was more than I wanted to spend so I suggested a different pump that was in my price range that they could cut me a deal on because of the run around. She agreed and we were all satisfied in the end. I need to make it a habit to get the name of the CS rep that I talk to from now on. Oh yeah...I have another one of these defective pumps running the waterfall and will probably have to go through this again to get this pump replaced. Fun fun